Behind the Scenes: A Day in the Life of an IT Service Desk Agent
A day in the life of a service desk agent can be tedious, repetitive and stressful. Discover how AI and automation can relieve agents...
POWER YOUR BUSINESS, DELIGHT YOUR CUSTOMERS, REDUCE YOUR COSTS
We’re an automation-first IT Managed Service business that has spent more than a decade providing services across complex IT infrastructures, in both the public and private sector. Our mission is to help businesses achieve more through the power of technology.
What differentiates our service from other providers is our Intelligent Service Management System. This is our guarantee to continually evolve and enhance our services through “relentless automation”, so we always deliver unrivalled speed, consistency and reliability to deliver business-changing enhancements at a lower cost.
TURNING IT SERVICES FROM REACTIVE TO PROACTIVE
Increasingly complex environments mean IT teams are under more pressure than ever, creating barriers to growth.
We deliver services that relieve this pressure to enable IT to dedicate more time and money to developing technology strategies that meet the demands of the modern business.
We use advanced AI and Machine Learning to automate tasks and address the challenges of managing complex IT environments, revolutionising end-user experiences and driving greater value from your IT investment.
The automated IT Service Desk that will revolutionise your IT support and open the door to a fast-evolving, automated future.
We are delighted to introduce ServiceHive, our AI-driven, semi-autonomous IT Service Desk that redefines the way in which IT service support is delivered. By harnessing relentless automation, ServiceHive delivers transformative customer experiences whilst significantly reducing operational costs.
ServiceHive delivers intelligent, intuitive, and immediate AI-powered support. It provides businesses with scalable 24x7x365 support coverage, ensuring uninterrupted services, streamlined operations, and the flexibility to adapt to evolving demands.
A Suite of Managed Services
End User Computing
Business-changing EUC services...Read More
Core Infrastructure Technology
IT infrastructures that are future fit...Read More
Managed Service Desk
An innovative Service Desk solution...Read More
Network Operations Management
Automated NOC managed services...Read More
Security Operations Management
Our Security Operations Center monitors and detect...Read More
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
Barj Duhra, Head of Technology Services & Support, Avanti West Coast
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
Mark Blakelock, Chief Operating Officer, PerfectHome
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
Mat Milsom, Managing Director, Wales Millennium Centre
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
Simon Wheway, Infrastructure Services Manager, The West Brom
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Claire Gibson, Managing Director, Celtic Sea Power
Delivering service excellence
Our dedication to delivering the best for our customers is reflected in our world-class HappySignals NPS average of +86.
Our people make our business
Insights
Imagine if… You Could Automate All Password Resets
Discover how automating repetitive tasks like password resets can transform IT service desks, freeing up agents to focus on more meaningful and strategic work.
Supercharge your service desk with AI and Automation
Have you ever considered fixing service desk issues once and automating the resolution?
Transforming Service Desk Operations with Automation
Modern IT Service Desks face challenges like high ticket volumes, lengthy resolution times, and complex routine tasks that strain efficiency. Automation offers a transformative...
