RoboNOC: An innovation in Network Operations

We’re excited to announce that Synaptek, our Digital Innovation Division, has launched a revolutionary Robotic Network Operations Centre (RoboNOC) solution. RoboNOC transforms IT Operations and better protects businesses against the huge financial and reputational losses of IT system downtime.

When time is money, automation is essential

With every second of system downtime, businesses lose money – a truly eye-watering amount! Gartner research suggests the average IT outage costs $5,600 per minute and average meantime to resolution is 4.5 hours. This means enterprises face an average loss of $1.5m per incident! And this doesn’t factor in the reputational damage of an outage.

In modern enterprises, so many business processes are reliant on technology, the risk to business continuity of any system downtime is higher than ever. Customer expectations for always-on, seamless digital experiences are also at their highest. The explosion of cloud platforms has created more complex technology infrastructures than ever before. All this was true before we had the added complexity of large-scale remote working driven by the COVID-19 pandemic!

This combination of factors means that businesses are only as good as their IT Operations. Even the best business technology teams are drowning in incidents and alert noise.

AIOps meets intelligent automation to deliver the future of IT Operations

RoboNOC is the intelligent network operations management solution. It’s designed to address all these issues and deliver the agility, scalability and customer experiences businesses need to survive today.

It’s built by Synaptek using a combination of the cutting-edge Google Cloud Platform, powerful Zenoss AIOps monitoring and Workato’s innovative enterprise automation platform. RoboNOC leverages machine learning and real-time analytics. It gives businesses virtually infinite scale and the ability to adapt to the changing needs of their business at speed.

Simplifying complexity and reducing alert noise

RoboNOC pinpoints the root cause of issues in seconds instead of hours. It triggers workflows that automate manual, recurring tasks, create and update tickets and escalate issues to the right people at the right time. Ultimately reducing mean-time to resolution by more than 100%. It also delivers the coveted ‘single pane of glass’ for incident management, with the entire end-to-end process connected and incidents managed through a single communication interface, such as Slack.

The beauty of this game-changing solution is that with each incident it encounters, it learns more that informs how it detects potential risks and delivers preventative actions before problems arise. This protects against the volume and ferocity of IT outages and also frees IT personnel to spend more time on innovation and delivering the best customer experiences.