TRANSFORM YOUR END USER EXPERIENCE AND OPTIMISE PRODUCTIVITY
We’ve been providing mission-critical End User Computing (EUC) services to a wide range of clients in both the public and private sector for over a decade. Our clear vision for a modern EUC Managed Service strikes a balance between the need for “hands-on” support and the significant efficiencies that can be gained from IT automation.
What makes our service stand out is our unique combination of highly visible technical team, with our automation-first approach. Our goal is to deliver business-changing EUC services that are perfectly aligned with your business strategy, infrastructure and culture, and which allow your team to work smarter. We identify opportunities to automate processes to increase productivity, reduce costs and deliver consistent end-user experiences. This strategy transforms IT Operations enabling you to do more with less.
Combining our extensive expertise with the customer-centric approach we take to the delivery of all our services, we’re able to develop a deep understanding of your end-users’ needs, preferences and pain points to deliver the right tools, applications and support services to enable them to do their best work, wherever they are.
We’re proud to see our commitment to our customers recognised in our average HappySignals NPS score of +86, far above industry benchmarks.
Customer-centric End User Services
Beyond hardware and software management
The ever-changing technology landscape and the rapid evolution of ways of working means that end-user management is so much more than just hardware and software enablement. It’s giving your users the ability to work as efficiently as possible through a combination of the right tools and applications, system integrations and process automation.
Your teams need to work seamlessly and securely across multiple devices and locations, so our EUC services are designed to ensure end users are always connected to their working environment and have the technology they need to do their best work from anywhere.
From automated, remote deployments to instant break/fix services, to hardware provisioning, we simplify EUC services.
Exceptional user lifecycle management
User experience is as important as customer experience in today’s experience-led era. By automating many of the repetitive, manual processes EUC teams manage, we optimise user lifecycle management to enhance productivity, increase security and give your business a competitive advantage in user experience.
We are experts in identifying opportunities to automate manual lifecycle management processes. From automating onboarding processes that simplify account creation, access permissions, software licensing, hardware deployment and new user communications, to secure offboarding and software decommissioning. Our EUC lifecycle management provides better protection for your most valuable assets: your data and your people.
Tech Hubs that deliver a personal service
We pride ourselves on delivering personal, customer-centric services, and one of the ways we achieve this is through our on-site Tech Hubs. These hubs are based within the client’s business to deliver hands-on technical support whenever a user needs it. In pre-Covid times, these were always physical, walk-up services, but we’ve transformed our operation to enable us to deliver a similar “ask us anything” support service remotely, so you can choose what works best for your business.
This makes our teams highly visible and approachable – something that is often lacking in traditional EUC services. The Tech Hubs have proven invaluable to our customers and are one of the reasons why customers routinely tell us that they feel our team is an extension of their team.
Doing more with less
We’ve made it a priority to stay ahead of the curve in utilising the latest technology, such as iPaaS and AI, to enhance the services we deliver. By prioritising the automation of repeatable processes, we improve the speed and accuracy of tasks, such as onboarding new users, Windows builds, packaged software deployment and back-ups. This not only increases productivity but also reduces the risk of human error and ensures consistency in the user experience.
We continually assess and deploy automation solutions to improve processes, enhance our service and reduce IT service costs over time.
This is a revolution in Managed Service delivery as IT service costs diminish over the lifecycle of the service contract.
A truly customer-centric approach.
“The value of having a team like Spherica manage the IT Operations is priceless. They immerse themselves in our business and allow us to work in partnership to keep the lights on, make them shine brighter through innovation and enable future plans to be leaders in the use of technology.”
“What Synaptek has delivered in such a short space of time has been nothing short of awe-inspiring!” “We’re really excited for the future and are delighted to have found such a successful partnership with Synaptek.”
“Spherica carefully tailored the project to our specific requirements and delivered a robust strategy that made a huge difference to our service.”
“Spherica played a big part in the success of the whole project, doing exactly what we asked of them and making a major contribution to help it to go so smoothly.”
“Spherica recommended that we migrated to Office 365 and Box, and we were really impressed with how they managed the project and the ongoing support they provide to us.”
Download your free Automation Success Kit today
The key to getting your business automation strategy right is to focus on the issues you need to resolve, not the technology. This is just one of the tips we’ve pulled together in our Automation Success Kit, designed to simplify the journey to automation success.
Download this insightful automation roadmap to discover how you can rapidly transform your operations to optimise productivity and enhance the experience of your customers.
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